The troubled carrier says it will honor “reasonable requests for reimbursement” for those whose flights were delayed or canceled because of its meltdown. What will that mean in practice?
Category: Southwest Airlines Company
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What Can Stranded Travelers Expect from Southwest?
The New York Times – Business: -
More Mass Cancellations as Southwest Struggles to Untangle Travel Meltdown
The New York Times – Travel:The airline canceled more than half its flights on Thursday, nearly a week after a winter storm disrupted holiday travel across the United States.
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Southwest CEO Bob Jordan Faces a Giant Crisis, 10 Months Into the Job
The New York Times – Business:Bob Jordan, the airline’s top executive, heralded the company’s performance just weeks before the storm highlighted gaping weaknesses in its operations.
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Why Did Southwest Cancel Thousands Of Flights? Here’s What Happened.
The New York Times – Travel:While carriers like Delta, American Airlines and United bounced back after severe winter weather wreaked havoc on holiday travel, the low-cost carrier canceled thousands of flights. Here’s why.
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Southwest’s Canceled Flights Draw Federal Scrutiny
The New York Times – Travel:The airline canceled another 2,500 flights on Wednesday and said it would be days before normal service resumes.
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Airline Meltdowns in Recent History
The New York Times – Business:Flight delays and cancellations over the holiday weekend have left thousands of passengers stranded. Here’s a look at a few other notable episodes like it in recent memory.
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Southwest and Other Airlines Cancel Thousands of Flights Across the US
The New York Times – Travel:The company canceled more than 60 percent of its flights on Tuesday and Wednesday, leaving many travelers stranded.
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Thousands of Canceled Flights Upend Travel Plans Across U.S.
The New York Times – Travel:Most of the disruption was on Southwest Airlines, which had called off more than 60 percent of its flights by Tuesday morning.
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Congress Gives Boeing a Reprieve on 737 Max Cockpit Changes
The New York Times – Business:The move will allow two new versions of the jet to be certified without major modifications, but it requires safety changes on all Max models.