Category: Southwest Airlines Company

F.A.A. Outage Highlights Fragility of the Aviation System

The New York Times – Travel:
The Federal Aviation Administration halted flights Wednesday morning after a system to alert pilots to safety issues went down, just two weeks after a major Southwest Airlines meltdown.
Southwest’s Meltdown Could Cost It Up to $800 Million

The New York Times – Travel:
The airline has not said how much it might have to spend to reimburse customers and upgrade its technology systems.
Stranded by Southwest and Stuck With Unexpected Costs

The New York Times – Business:
The airline’s customers incurred thousands in expenses as they scrambled to find alternate ways to get home.
The Week in Business: Southwest’s Holiday Meltdown

The New York Times – Business:
The cost cutting continues at Twitter. The S&P 500 had a bad 2022, and it’s not clear if 2023 will be better. The Labor Department will report jobs numbers for December.
With Only Dozens of Cancellations on Friday, Southwest Steps Closer to Normal

The New York Times – Business:
Barring last-minute problems, the airline was poised to return to its usual schedule, but challenges remain.
What Can Stranded Travelers Expect from Southwest?

The New York Times – Business:
The troubled carrier says it will honor “reasonable requests for reimbursement” for those whose flights were delayed or canceled because of its meltdown. What will that mean in practice?
Their Flights Canceled, Southwest Travelers Were Threatened With Arrest

The New York Times – Travel:
A police officer at Nashville International Airport told travelers whose Southwest flights had been canceled that they would be arrested for trespassing if they did not leave a secure area, a video shows.
Southwest Stole Christmas. It Still Has Superfans.

The New York Times – Business:
It’s been a disastrous week for the budget airline. But its influencers are prepared to defend their brand loyalty.
More Mass Cancellations as Southwest Struggles to Untangle Travel Meltdown

The New York Times – Travel:
The airline canceled more than half its flights on Thursday, nearly a week after a winter storm disrupted holiday travel across the United States.
Southwest CEO Bob Jordan Faces a Giant Crisis, 10 Months Into the Job

The New York Times – Business:
Bob Jordan, the airline’s top executive, heralded the company’s performance just weeks before the storm highlighted gaping weaknesses in its operations.
Why Did Southwest Cancel Thousands Of Flights? Here’s What Happened.

The New York Times – Travel:
While carriers like Delta, American Airlines and United bounced back after severe winter weather wreaked havoc on holiday travel, the low-cost carrier canceled thousands of flights. Here’s why.
Southwest’s Canceled Flights Draw Federal Scrutiny

The New York Times – Travel:
The airline canceled another 2,500 flights on Wednesday and said it would be days before normal service resumes.