Posted inCustomer Relations E-Commerce Rebates and Refunds Shopping and Retail Returns Are a Headache. More Retailers Are Saying, Just ‘Keep It.’ Nearly 60 percent of retailers have policies, often hush-hush, that refund customers for items that aren’t financially viable to send back. Posted by By Jordyn Holman
Posted inAnxiety and Stress Customer Relations Homeless Persons Libraries and Librarians Mental Health and Disorders Workplace Hazards and Violations Librarians Struggle With Mental Health After Traumatic Events at Work As libraries become public stages for social problems — homelessness, drug use, mental health — the people who work there are burning out. Posted by By Christina Caron
Posted inConsumer Protection Customer Relations Frauds and Swindling Hotels and Travel Lodgings Hyatt Hotels Corp Luxury Goods and Services Prices (Fares, Fees and Rates) Real Estate (Commercial) Time-Sharing Travel and Vacations Unlimited Vacation Club (Hyatt Group) Customers Say a Vacation Club Managed by Hyatt Tricked Them Into Signing Pricey Contracts Consumers claim they were duped by a vacation club managed by Hyatt. Some are locked into 40-year, $50,000 contracts that they say offer few rewards. Posted by By Rukmini Callimachi and Derek M. Norman
Posted inAirlines and Airplanes Buttigieg, Pete (1982- ) Consumer Protection Customer Relations Luggage and Packing Prices (Fares, Fees and Rates) Travel and Vacations Automatic Refunds for Significant Flight Disruptions: New Airline Rule Goes Into Effect The Transportation Department’s new rule also sets the definition for what constitutes a “significant” delay in air travel. Posted by By Christine Chung