Inside a tornado-hardened office in Texas, 1,700 American Airlines employees manage the carrier’s operations, responding to bad weather, plane trouble and ailing passengers.
Category: Customer Relations
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How to Avoid an Airbnb Fail
Sometimes, a short-term rental doesn’t live up to its billing. Here’s how to recognize red flags before you turn up at the front door.
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Help! Can an Airline Really Do That to Me?
You may be surprised by the little-known and sometimes nonsensical rules lurking in the fine print. Here are a few that tripped up readers in 2025.
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Same Product, Same Store, but on Instacart, Prices Might Differ
The findings are the latest example of how the notion of a single price is breaking down in the digital age, a trend economists say could be pushing up some prices.
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Two Retail Chiefs Take Stock of a Make-or-Break Holiday Shopping Season
The leaders of Nordstrom and Selfridges are dealing with tariffs, a tough economy and a fight for relevance.
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A Swath of Bank Customer Data Was Hacked. The F.B.I. Is Investigating.
SitusAMC, a technology vendor for real estate lenders, holds sensitive personal information on the clients of hundreds of its banking customers, including JPMorgan Chase.
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Help! My Rental Car Died Within a Mile, and Avis Charged Me $1,367.
A visitor to Italy had to abandon an S.U.V. after it conked out just minutes from the rental agency. Then he got another surprise: a hefty repair bill.
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Trump Administration Scraps Cash Payments for Delayed or Canceled Flights
A Biden-era rule, now halted, would have forced airlines to pay passengers up to $775 in cash for significant flight disruptions.
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Sonder Abruptly Goes Out of Business After Marriott Terminates Licensing Deal
Sonder, a short-term rental and boutique hotel company that had a licensing deal with Marriott, abruptly went out of business, stranding guests worldwide.
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Missed Flight? What to Know About Rebooking, Luggage and More
Sometimes even your most valiant efforts aren’t enough to get you to the gate on time. Here are some ways to get your trip back on track.
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Help! Air France Lost My Fencing Gear and Won’t Pay for It.
A Team USA fencer out more than $2,700 faced months of maddening red tape and was even flagged by the airline’s fraud department in his pursuit of a reimbursement.