Customer Relations – Page 15

Pivots That Helped Businesses Through the Pandemic Have Endured

A challenging time proved to be fertile ground for experimentation that continues to pay off.

By Amy Haimerl

Content Type: Service Customer Relations Travel and Vacations United Airlines

Tripped Up: Resolving a United Dispute Over Refundable Tickets

A couple had to cancel a South America trip for which they’d bought refundable tickets. The airline wouldn’t cough up the cash, and they felt like they’d hit the brick wall of bureaucracy — until our columnist stepped in.

By Seth Kugel

Content Type: Service Customer Loyalty Programs Customer Relations Enterprise Holdings Inc Hertz Global Holdings Inc Travel and Vacations

Help! I Reserved a Rental Car, but There Was No Car for Me.

A reader’s reservation got her nowhere with Alamo (and Avis didn’t pull through either), raising the question of why rental companies have such a bad record of delivering the cars they promise.

By Seth Kugel

Biden, Joseph R Jr Customer Relations House of Representatives Inflation Reduction Act of 2022 Internal Revenue Service Law and Legislation Republican Party Tax Evasion Taxation United States Politics and Government

As Tax Season Starts, a Beleaguered I.R.S. Looks to Bolster Customer Service

The Biden administration is focusing on making the agency more responsive amid concerns that a funding increase will result in more audits.

By Alan Rappeport

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