Customer Relations – Page 3

Help! Budget Charged Us $450 to Clean Our Rental Car. Can They Do That?

Sure, there were footprints and some dirt, but days after a family from Ireland returned a car to Kennedy Airport, they were hit with the maximum cleaning fee.

By Seth Kugel

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Airline Lost Your Bag? Here’s How to Reunite With Your Luggage.

Or at least be reimbursed if it’s gone for good.

By Christine Chung

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American Airlines Passengers Who Skip Ahead Will Trigger ‘Audible Signal’

American Airlines is testing a technology platform that will produce a sound when a passenger attempts to board a flight ahead of the assigned group.

By Kate Christobek

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Apple and Goldman Sachs Must Pay Nearly $90 Million Over Apple Card Inquiry

The penalties and customer refunds stem from an investigation by the Consumer Financial Protection Bureau into Apple Card, which Goldman issues.

By Danielle Kaye

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