Customer Relations – Page 14

‘Training My Replacement’: Inside a Call Center Worker’s Battle With A.I.

To many people, chatbots and other technology feel like a ticking time bomb, sure to explode their work. But to some, the threat is already here.

By Emma Goldberg

Bank of America Corporation Banking and Financial Institutions Consumer Financial Protection Bureau Consumer Protection Credit Cards Customer Relations Fines (Penalties) Office of the Comptroller of the Currency Regulation and Deregulation of Industry

Bank of America Fined $150 Million Over ‘Junk Fees’

The bank double-charged overdraft fees, withheld card perks and opened unauthorized accounts, regulators said. It will repay customers more than $80 million.

By Emily Flitter

Consumer Protection Content Type: Service Customer Relations E-Commerce Federal Trade Commission Mobile Applications Mobile Commerce and Payments Personal Finances Prices (Fares, Fees and Rates) Suits and Litigation (Civil)

Tips for Canceling Online Subscriptions

It’s easy to sign up but not always so easy to stop a service. The F.T.C. is proposing rules to change that.

By Ann Carrns

Computers and the Internet Content Type: Service Customer Relations Jetline Holiday Travel and Vacations Travelzoo Inc Trustpilot Inc

Help! A British Travel Agency Has Our $3,891 and We Want It Back.

A couple’s efforts to use credit to book a new European trip was stymied by questionable customer service, until our columnist stepped in.

By Seth Kugel

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