Customer Relations – Page 7

Have a Scotch or Macaron While You Try on That Watch?

Watches of Switzerland and other luxury brands are using liquor and sweets to keep customers engaged. And that includes treats for their dogs.

By Graham DickieThe New York Times

Airlines and Airplanes Allegiant Air American Airlines Computer Network Outages Content Type: Service Customer Relations Delays (Transportation) Delta Air Lines Inc Spirit Airlines Travel and Vacations Travel Insurance United Airlines

How to Get Compensated If You Were Caught in the CrowdStrike Outage

Air travelers paying for last-minute lodging and other expenses are entitled to be reimbursed if their flight was impacted by an event in the airline’s control, like the CrowdStrike failure. Here’s how to get your money back.

By Christine Chung

Airlines and Airplanes Canada Computer Network Outages Customer Relations Delays (Transportation) Delta Air Lines Inc Microsoft Corp Utah

Delta Won’t Let Minors Fly Unaccompanied in Wake of Outage

Pete Buttigieg said on Tuesday that the U.S. Department of Transportation had opened an investigation into Delta’s ongoing response to Friday’s global tech outage.

By Yan Zhuang

Airlines and Airplanes Airports Allegiant Air American Airlines Atlanta (Ga) Computer Network Outages Content Type: Service CrowdStrike Inc Customer Relations Delays (Transportation) Delta Air Lines Inc Dulles International Airport (Washington, DC) Gatwick Airport (London) Hartsfield-Jackson Atlanta International Airport (Atlanta, Ga) Heathrow Airport (London, England) KLM Royal Dutch Airlines Minneapolis (Minn) Schiphol Airport Travel and Vacations United Airlines

Is Your Flight Delayed by the Tech Outage? Here’s What You Need to Know.

While service is slowly recovering, flights have been delayed and canceled worldwide. Here’s information on the most affected airlines and airports, passengers’ rights and how to reach airline customer service.

By Derek M. Norman Ceylan Yeginsu and Christine Chung

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