Customer Relations – Page 7

Help! Ryanair Won’t Send Flight Compensation to a U.S. Bank Account

After being grounded for 12 hours in Berlin, a mother and daughter were owed both compensation and a rebooked flight. All they got were nonsensical responses from customer service.

By Seth Kugel

Airlines and Airplanes Bedbugs Customer Relations Travel and Vacations Turkish Airlines

Passengers Say Turkish Airlines Flights Have Bedbugs

Passengers on several of the carrier’s flights said the biting pests were on seats, blankets and in overhead bins and that the airline did not take action.

By Ryan Craggs

Artificial Intelligence Computers and the Internet Customer Relations Labor and Jobs Louisiana State University Massachusetts Institute of Technology Research Start-ups

How A.I. Could Reshape the Economic Geography of America

As the technology is widely adopted, some once-struggling midsize cities in the Midwest, Mid-Atlantic and South may benefit, new research predicts.

By Steve Lohr

Airlines and Airplanes Avelo Airlines Breeze Airways Budget Travel Customer Relations Elicker, Justin New Haven (Conn) Prices (Fares, Fees and Rates) Start-ups Travel and Vacations Urban Areas

How Breeze and Avelo Found Success by Serving Tiny Airports

Avelo Airlines and Breeze Airways have found success and loyal customers by serving airports in smaller cities, like New Haven, Conn., that were neglected by national carriers.

By Niraj Chokshi