Posted inCustomer Relations Fashion and Apparel Nice Laundry Outerspace Warehouses A ’High Touch’ Warehouse for Exacting Brands Ricky Choi, a co-founder of Nice Laundry, was frustrated by how fulfillment centers handled his brand’s socks and underwear. So he started a new kind of packaging firm for chic labels. Posted by By Steven Kurutz
Posted inCandy Children and Childhood Consumer Behavior Costumes Customer Relations E-Commerce Factories and Manufacturing Generation Z Ghosts Halloween Haunted Houses Hoaxes and Pranks Holidays and Special Occasions Home Depot Inc Irish-Americans Millennial Generation Morton, Lisa (1958- ) National Retail Federation New York Times Parties (Social) Salem (Mass) Seasons and Months Spirit Halloween Superstores United States Witchcraft Halloween’s Mutation: From Humble Holiday to Retail Monstrosity Americans once made their own costumes and candy. Now, the holiday has rapidly commercialized, transforming into an economic juggernaut. Posted by By Aimee Ortiz
Posted inComputers and the Internet Customer Relations Restaurants What’s on the Menu? These Restaurants Aren’t Telling. Some fine-dining establishments are sharing as few details as possible online in hopes that diners will let go and trust their chefs. Posted by By Rachel Sugar
Posted inAirlines and Airplanes Content Type: Service Customer Relations Japan Airlines Travel and Vacations Help! My Flight to Tokyo Was Canceled, and All I Got Was a Lousy Mileage Refund What were Japan Airlines’ obligations when a first-class passenger asked to be rebooked onto a competitor’s flight? Posted by By Seth Kugel